Vocamate AI robots
Vocamate AI robots combine the functions of conversational and software bots. They not only engage in dialogues with users 24/7 but also solve RPA tasks and automate a wide range of business processes.
On the Vocamate AI platform, you can create:
Voice assistants
Virtual assistants on the website
- with voice and chat communication capabilities
Chat bots
Smart assistants with YandexGPT
Speech technologies
Vocamate AI is developed based on Yandex SpeechKit – Yandex.Cloud speech technologies: speech recognition and speech synthesis.
Speech recognition (Speech-to-Text)
15+ languages,
Speech synthesis (Text-to-Speech)
16 votes are available:
- Uzbek language (voice Nigora, F)
- 14 voices in Russian in 12 roles
- English (voice John, M)
Yandex SpeechKit
including Uzbek, Russian, and English
The advantages of Yandex SpeechKit
in the Cloupard cloud
- Deployed in the Cloupard cloud on the territory of Uzbekistan
- It meets the requirements for the protection of personal data.
- GPU cards: NVIDIA Tesla V100
- The availability SLA is 99.9%.
- Free technical support 24/7/365
They provide complete answers from the knowledge base or use a GPT model to give concise, clear answers based on the information in the knowledge base.
They analyze the context and nuances of meaning, which allows them to correctly understand requests and provide accurate answers.
Vocamate AI virtual assistants in dialogues:
They convey the context and history of the conversation when transferring to an operator, or they transmit data to a CRM or another information system.
They personalize the dialogue using information from the client’s previous inquiries and data about them from information systems.
They sound natural, with all the necessary pauses and intonations.
They continue the dialogue correctly when interrupted and easily switch to a new topic when the subject changes.
What RPA tasks do robots solve:
-
They verify users -
They send emails and SMS during calls -
They collect new user data and enter it into the systems -
They check compliance with the SLA for requests -
They receive data from the information system and use it in dialogues -
They fill out forms, generate reports, and send them -
They run scripts according to a schedule and at the request of external information systems -
They receive and send emails and analyze their content
What are the benefits of the Vocamate AI platform:
- OmnichannelCustomers can resolve their inquiries through any channel that is convenient for them, and all channels are integrated into a single communication system, with the interaction history being preserved.
- Fast handling of inquiriesCustomers don’t have to wait long for an operator’s response, and operators are freed from handling a flood of routine inquiries.
- MultilingualismRobots will talk to your clients in their own language.
- High quality of speech comprehensionRobots correctly understand customers thanks to machine learning and NLU.
- High accuracy of answersRobots provide accurate, relevant answers from the knowledge base or use an LLM trained on the knowledge base to formulate a concise, correct response in simple and understandable language.
- Instant online exchangeRobots receive information from customers and transmit it to the company, and they process requests based on information from the company’s information system, thereby ensuring high‑quality service and efficient information exchange between the company and its customers.
- Secure data storage within the territory of Uzbekistan
- Regulation of the number of robotic operatorsFor flexible management of communication flows during peak periods.
Fintech and banks
24/7 customer service
- Product consultations
- Reminders about deadlines
- Updates on exchange rates
- Accepting requests for statements, cash withdrawals…
Work with borrowers
- Информирование о задолженности, сроках
- Выяснение причины, информирование о мерах поддержки
Retail and e‑commerce
24/7 customer service
- Information about promotions, discounts, product availability, and gift cards.
- Registration and activation in the loyalty program.
- Assistance with order placement.
- Order and delivery confirmation.
Warehouse management automation
- Assistance in collecting orders without invoices: what products to collect, in what quantities, and where to collect them.
Telecom
24/7 customer service
- Information about products, tariffs…
- Acceptance of applications for technical support, creation of tickets
- Independent resolution of typical technical support tasks
- Information about preventive maintenance and accidents
- Satisfaction surveys
-
The Yandex.Speech platform in the Republic of Uzbekistan*
- Speech synthesis
From 40 sums per block of 250 characters
- Speech recognition
From 2.5 sums per 15‑second block
- YandexGPT
10–200 sums per request
-
Vocamate AI
- От 10 млн сум в месяц за лицензию Vocamate
+
Синтез и распознавание речи Yandex SpeechKIt+
Сервис доступа к генеративной языковой модели — YandexGPT API
- The implementation project costs from 100 million UZS on a one‑time basis, up to …
*The prices are approximate, including 0% VAT.
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