Robiq AI – a revolution in customer service

Learn more

About the company

Experience: development of conversational and generative artificial intelligence technologies since 2011.
Clients: more than 150 large companies in the fintech, telecom, retail, insurance, and other industries.
JAICP platform: over 230,000 active users among businesses and indie developers.
Team: 200+ professionals.
Partners: more than 60 companies.

AI Voice Assistant Solutions

The main channels of use
- Telephony: contact centers, first-line support, telemarketing.
- Chatbots: Telegram, WhatsApp, Viber and other messengers.
- Websites: integration into landing pages and company websites.
- Mobile apps: interactive customer support.
Technology stack
- ASR/TTS: accurate recognition and natural speech synthesis.
- NLU: high‑quality understanding of natural language.
- Transformers: the possibility of fine-tuning AI models.
- Infrastructure: support for cloud (Cloud) and on-premises solutions.

Advantages of using

Automation
- Solving typical requests and tasks in automatic mode.
- Freeing up employees’ time for complex tasks.
24/7 availability
- Round‑the‑clock work of assistants without breaks or days off.
- Improvement of customer service through constant access.
Cost savings and increased sales
- AI operating cost: less than 1,500 sums per minute of dialogue.
- Human-agent costs exceed (more than 2,500 sums per minute).
- Increased sales efficiency and reduced request processing time.

Learn more

Areas of application

Smart IVR and call automation
- Automatic consultations on products, services, and payments.
- Quick resolution of customer issues, such as a card getting stuck in an ATM.
- Identification and consultation regarding personal accounts.
Outgoing calls
- Debt collection (Soft and Hard Collection).
- Promotion of products, services, and contract renewals.
- Dealing with customer churn and conducting NPS surveys.
Virtual office assistants
- HR agents and virtual secretaries.
- Assistants in employee training and surveying.
- Emergency SOS calls and alerts to security services.

Technology and analytics

NLU core
- Proprietary advanced natural language processing algorithms.
- Support for multilingualism and continuous improvement of accuracy.
Flexible analytics
- Customizing reporting to fit unique business processes and KPIs.
- Easily add new metrics when tasks change.

The built‑in NLU service accelerates the training AI assistants, improves the accuracy of intent recognition, and increases the speed of log processing. The NLU core already includes advanced algorithms for processing natural language queries: based on machine learning technologies, a rule‑based approach, and semantic and morphological analysis.

Knowledge base in Uzbek language

Learn more

Seamless handoff to human agents

The voice assistant accepts and processes initial requests.

If necessary, the request is automatically forwarded to the operator.

The operator continues the conversation, using all the contextual information.

Other services that might suit you.

A cloud service that provides remote access to powerful graphics resources for tasks that require high graphical performance, such as 3D modeling, rendering, and machine learning.

Allows you to store backups, log files, data archives, website content, documents, and much more. Easily modified and scalable.
Compatible with S3 and accessible via API.

GPU servers

Object storage

Virtual machines based on KVM Linux.
Launch your IT projects in a few minutes, manage them in a convenient panel, and pay only for what you use.

Elastic Cloud

Submit

Try it out